Frequently Asked Questions

Since we founded The Goat Stadard, our community has been growing and now we’re bigger—and more diverse—than ever. We always want The Goat Stadard to be a genuine representation of our community, so we’re dedicated to creating a brand that’s as diverse as our KB Fam.

Orders & Returns

What is your Return Policy for international orders?

Return requests for international orders are done on a case-by-case basis. To be eligible for a return, your item must be purchased on thegoatstandard.com and needs to be unopened/unused. Please note, return shipping fees will not be covered and shipping costs from your order will not be refunded.

If you have any other questions, please reach out to our Customer Care Team at hello@thegoatstandard.com for further assistance!

What's your Return Policy for domestic orders?

Why is my cart giving me an error message and why can’t I check out?

Can I contact your Customer Care Team for assistance with Amazon purchases?

What is your Return Policy for Amazon purchases?

Shipping

Do you ship orders to the EU? If so, how will orders be shipped?

Do you ship orders to Australia? If so, how will orders be shipped?

Do you ship internationally? If so, which countries do you ship to?

Can I remove Carbon Offset + Shipping Protection from my order?

What shipping methods are available to the US?

Skincare

What is double cleansing? Why should I use an oil-based makeup remover combined with a water-based cleanser?

How do I apply my products?

I tried one of your products and I broke out, what do I do?

Are your products safe for sensitive skin and/or medical skin conditions?

How do you perform a patch test?